National Service Framework for Quality Improvement for NHS Funded Library Services in England

http://www.library.nhs.uk/nlhdocs/nsf_for_quality_improvement_2008_v1.1.pdf
The framework defines the outcomes required for library/knowledge services in England. It provides the national quality assurance framework for service improvement. The intention is thatl library/knowledge services are aligned to the business needs of the NHS and are demonstrably delivering to need and expectation.
The framework is aligned to international and national [...]

From knowledge to health in the 21st Century

http://www.library.nhs.uk/nlhdocs/national_library_review_final_report_4feb_081.pdf
REPORT OF A NATIONAL REVIEW OF
NHS HEALTH LIBRARY SERVICES IN
ENGLAND:
From knowledge to health in the 21st Century
Peter Hill
March 2008

re-imagining library services: strategic plan national and state libraries Australasia

http://www.nsla.org.au/publications/papers/2008/pdf/NSLA.Discussion-Paper-20080417-Re.imagining.Library.Services.Strategic.Plan..Exposure.Draft..April.May.2008..pdf
April 2008 This is the Exposure Draft of the National & State Libraries Australasia (NSLA) Re-imagining Library
Services Strategic Plan (the Plan). We are seeking input during April and May 2008 prior to the
publication of the final version in July.
NSLA represents the National, State and Territory Libraries of Australia and New Zealand.